Dedicated Care is the enterprise tier of SFL's CargoWise support model, built for operational resilience and executive oversight.
Enterprise environments require continuity, accountability, and structural oversight. Every unmanaged change widens the gap between how your CargoWise platform was built and how it now runs.
That gap is where enterprise risk lives. Dedicated CARE exists to close it.
Care Dedicated Support Desk is SFL's customised-tier model — providing a ring-fenced, account-exclusive CargoWise support team aligned directly to your configuration, workflows, integrations, and SLA commitments.
A named CargoWise support team aligned solely to your environment. This team operates with full familiarity of your configuration architecture, custom workflows, automation logic, integration dependencies, reporting frameworks, and escalation matrix.
Dedicated CARE replaces standardised ticket tiers with business-impact aligned response models. Resolution targets are risk-tiered based on operational exposure, and escalation pathways are mapped to your organisational hierarchy.
Dedicated CARE introduces formal service governance through a named Service Manager, scheduled service reviews, structured root cause reporting, recurring issue elimination tracking, and continuous improvement documentation.
Through ticket trend analytics, automation gap identification, performance bottleneck analysis, and risk exposure visibility, the support function becomes an intelligence layer.
CargoWise
If CargoWise is core infrastructure in your business, and system stability directly impacts revenue, compliance, or contractual performance — shared support may no longer be sufficient.
Get in touchAs CargoWise environments mature, the support structure behind them determines stability, SLA performance, and operational continuity.
Shared support pool
Standardised SLAs
Tier-based escalation
Standard reporting
Aggregated reporting
Product familiarity
Exclusive, account-aligned team
Customised SLAs aligned to business risk
Account-specific escalation architecture
Dedicated service reviews & governance cadence
Account-specific analytics & diagnostics
Full operational alignment
Tickets processed by Care
Businesses signed up
Companies utilising today
Assessment of your CargoWise deployment, configuration depth, and support exposure.
Evaluation of SLA commitments and escalation architecture against operational risk.
Alignment of service cadence and reporting structures to leadership oversight.
Assignment of an exclusive, account-aligned support team with structured knowledge transfer.
Controlled transition ensuring minimal disruption.
Implementation of a defined service review and analytics cadence.
Transition to a model aligned with your architecture, your risk profile, and your governance standards.
A global freight operator — established in 1990 with a network spanning 195 countries — needed millions of postcodes loaded into CargoWise One. Delivering them enabled fully automated carrier rating, eliminating manual tariff evaluation entirely.
Request a Dedicated Care assessment. We'll review your environment, your risk profile, and the support architecture required to keep CargoWise operational and accountable.
Where CargoWise meets disciplined execution. We deliver integrated, scalable and robust technology solutions to the logistics industry.